Cooks HVAC Now
Your Reliable & Responsive HVAC Team in 160 Clairemont Ave , Suit 256
Privacy Policy
Cooks Heating & Air LLC operates under the brand name Cooks HVAC Now (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or submit your information through our forms.
Information We Collect
We may collect the following information when you contact us or request services:
Personal Information: Name, phone number, and email address
Service Information: Home address and HVAC service details
Technical Information: IP address, browser type, and device information
Appointments and Cancellations
We strive to be "Always on time" as per our promise. However:
. Please provide at least 24 hours' notice if you need to cancel or reschedule an appointment.
. We reserve the right to charge a cancellation fee for missed appointments without prior notice.
. Emergency services are subject to availability.
How We Use Your Information
We use your information to:
Respond to your service requests and inquiries
Schedule and confirm appointments
Provide heating, air conditioning, and indoor air quality services
Send service updates and appointment reminders
Improve our customer service and website experience
SMS Communications & Consent
By submitting your information through our website forms and checking the consent checkbox, you agree to receive text messages from Cooks HVAC Now regarding your service request, appointment reminders, and service updates.
Consent is collected through our website forms using an unchecked checkbox that requires user action before submission.
Message and data rates may apply.
Message frequency may vary.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us at [email protected] or 770-290-1984.
We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for marketing purposes.
Consent to receive SMS messages is not required as a condition of purchasing any goods or services.
Sharing of Information
We do not sell, trade, or rent your personal information to others.
Your information is shared only with authorized team members for the purpose of providing HVAC services.
Cookie & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience, analyze website traffic, and enhance our services. Cookies help us understand how visitors use our website and allow us to improve site performance. You may choose to disable cookies through your browser settings if you prefer not to allow their use.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Cooks Heating & Air LLC (DBA Cooks HVAC Now)
Phone: 770-290-1984
Email: [email protected]
Location: 160 Clairemont Ave , Suite 256
Cooks HVAC Now is a DBA of Cooks Heating & Air LLC.
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